Transform Your Home with Trusted Care

1. Information We Collect

Prime Homexa may collect information such as your name, mobile number, email address, property details, service preferences, and other information you voluntarily provide when requesting home improvement, repair, renovation, installation, or maintenance services.

2. How We Use Your Information

Your information may be used to understand your home service requirements, arrange appointments, prepare service estimates, communicate with you, provide requested services, process inquiries, and improve the quality of our home solutions.

3. Home & Service Information

When you request a service, we may collect relevant information about your property, such as the type of home, areas requiring work, preferred service dates, project requirements, and other details needed to provide suitable home care solutions.

4. Website Usage Information

We may automatically collect general technical information, including browser type, device type, operating system, approximate location, pages visited, and website interaction data. This information helps us maintain a secure, efficient, and user-friendly website.

5. Cookies

Prime Homexa may use cookies and similar technologies to remember preferences, understand visitor activity, improve website functionality, and provide a smoother browsing experience. You may manage or disable cookies through your browser settings.

6. Service Providers

We may work with trusted professionals, technology providers, payment partners, communication services, or other vendors who help us operate our business and deliver home-related services. Access to customer information is limited to what is reasonably required for their assigned responsibilities.

7. Protection of Information

We use reasonable administrative and technical measures to protect customer information against unauthorized access, alteration, loss, misuse, or disclosure. However, internet-based communication and storage systems cannot be guaranteed to be completely secure.

8. Sharing of Information

Prime Homexa does not intend to sell personal information to third parties. Information may be shared when necessary to provide requested services, comply with applicable legal requirements, protect our rights, or prevent fraudulent or unauthorized activity.

9. Information Retention

We retain customer information for as long as reasonably necessary to provide services, maintain business records, resolve service-related matters, meet legal obligations, and improve our operations. Information may be securely removed when it is no longer required.

10. Your Choices

You may contact us to ask about the personal information we hold about you or to request correction of inaccurate information, subject to applicable laws and reasonable verification requirements.

11. External Links

Our website may include links to external websites, service platforms, or other resources. Prime Homexa does not control the privacy practices of these third-party websites and recommends reviewing their respective privacy policies before providing personal information.

12. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our services, website features, or applicable requirements. Updated information will be published on this page with the revised policy taking effect as stated.

13. Contact Us

If you have questions about this Privacy Policy, the handling of your information, or your interactions with Prime Homexa, please contact us through the contact details or inquiry form provided on our website.

1. Agreement to Terms

By accessing our website or requesting our home improvement services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. These terms apply to all visitors, customers, and users of our home service platform.

2. Home Services

We provide a range of home-related services including renovation, interior improvements, painting, repairs, installations, maintenance, and other household solutions. The availability and scope of each service may depend on the property condition, location, materials, and requirements discussed with the customer.

3. Service Booking

Customers are responsible for providing correct information about their property, service requirements, preferred schedule, and contact details. A booking is considered confirmed only after the required details have been reviewed and accepted by our service team.

4. Pricing & Estimates

Service charges may vary depending on the type of work, materials required, property condition, project size, and additional customer requests. Any initial estimate provided through the website is subject to change after proper inspection or discussion of the actual work requirements.

5. Customer Responsibilities

Customers must provide safe and reasonable access to the property when services are scheduled. Customers are also responsible for informing our team about existing property issues, special requirements, restricted areas, or conditions that may affect the completion of the work.

6. Project Changes & Additional Work

If a customer requests changes, upgrades, additional installations, or extra work after the service has been planned or started, additional charges and time requirements may apply. Any major change may require a revised estimate or service schedule.

7. Cancellation & Rescheduling

Customers may request cancellation or rescheduling of a service before the scheduled appointment. Certain projects or services may be subject to applicable cancellation charges depending on preparation, materials, labor arrangements, or work already completed.

8. Workmanship & Property Care

We aim to provide professional workmanship and take reasonable care while performing services at the customer's property. However, existing structural problems, hidden damage, pre-existing defects, or conditions outside our control may affect the final result or service timeline.

9. Website Content & Intellectual Property

All website content, including service descriptions, photographs, graphics, logos, designs, text, and other materials, belongs to the respective website owner and may not be copied, reproduced, modified, or used commercially without appropriate authorization.

10. Limitation of Liability

We make reasonable efforts to deliver dependable home services, but we are not responsible for delays, service interruptions, or losses caused by circumstances beyond our reasonable control, including severe weather, unexpected property conditions, supply delays, or other unforeseen events.